Are you experiencing unforeseen financial hardship?

We know that sometimes things don’t always go to plan. If you have had an unforeseen change in your financial situation, either in the short-term or permanently, we may be able to help you with your loan.

  • Temporarily reducing your loan repayments
  • Restructuring your loan / extending your loan term
  • Deferring loan payments
  • Making a loan insurance claim

If you have taken out a loan insurance policy or Payment Waiver to cover an unforeseen event or circumstance, you may be able to make a claim. Please contact your Oxford Finance Account Manager if you require any assistance.

If your hardship application is accepted, we’ll record your account status as ‘In hardship’, and this status is reflected on your credit report, which can be accessed by other credit providers. Your loan balance and overdue amount will not show, however, this hardship status may make it more difficult to meet the requirements of a new loan or rental agreement.

Please be aware that if you accept a reduced payment or payment holiday period, this will result in the extension of your loan term. The loan term extension will increase your overall interest costs.

We understand that deciding to seek hardship assistance can be tough, however it’s crucial to engage with us sooner rather than later. Delaying addressing financial issues may limit our ability to provide assistance as problems escalate.


Financial mentoring / budgeting advice

There are a number of services and organisations that may be of benefit to you. Here are some to consider:

MoneyTalks is a free financial helpline that provides confidential budgeting advice and information. You can reach them by calling 0800 345 123 or visiting their website.

Sorted is New Zealand’s free (government funded) independent online guide that offers tools, calculators, and resources to help you create and manage your budget. It also provides information on a range of financial topics, such as savings, investing and getting out of debt.

Citizens Advice Bureau (CAB) offers free budgeting advice to New Zealand residents. They can provide you with information and resources to help you manage your finances effectively. Check out their website to find your nearest CAB office.

Work and Income New Zealand (WINZ). If you are experiencing financial hardship, you may be eligible for assistance from WINZ. They can give you information about financial assistance and support, such as benefits and allowances.

Financial Advisors – You may want to think about talking to a qualified financial advisor or planner for personalised budgeting advice. They can help you create a financial plan tailored to your specific goals and individual circumstances.

If you are a Financial Mentor and would like to get in touch with us, please email or, call 0800 88 44 66 and ask for the Compliance team.

To find out if you qualify for financial hardship relief, complete the form and we’ll be in touch. If you have any questions about your loan please call us on 0800 88 44 66.

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