Ombudsman

Feedback
As our valued customer or business partner, your thoughts and views are very important to us. If our service is good or bad, we would love to hear from you so that we can aim to provide an even better experience for you.
Please let us know:
  • if we have met or exceed your requirements;
  • if you have any suggestions about what we could do differently to improve the effectiveness of our operations or;
  • if there are any issues that have not been resolved to your satisfaction.

To give us your feedback, please refer to our contact us page

Oxford Finance is a Qualifying Financial Entity
Oxford Finance is licensed by the Financial Markets Authority as a Qualifying Financial Entity for the purposes of the Financial Advisers Act 2008, and is able to provide the financial adviser services described below. 

As a Qualifying Financial Entity, Oxford Finance takes responsibility for the adviser services provided by its staff. 
 
Complaints Process
Our advisers will always do their very best to get things right and provide you with the service and support you expect from us.  However, sometimes things do go wrong, and if they do, please let us know as soon as you can.  Our complaints process is outlined below:
 
Step 1 – First, please discuss your problem with the person you’ve been dealing with and we will try to resolve it.
 
Step 2 – If you are unhappy with the response from Step 1, please contact their Team Leader/ Manager or complete this Complaint Form which details your concerns. We will acknowledge receipt of your complaint, investigate the matter and inform you of the outcome.
 
Step 3 – If you are still not satisfied with the outcome of our internal complaints process, then we will issue a Letter of Deadlock so that you can refer your complaint to the Insurance & Financial Services Ombudsman (IFSO) Scheme Inc. We are a participant of the IFSO, a free, independent dispute resolution scheme. You can contact the IFSO as follows:
J003845-IFSO-logo-FF-webversion-737-938
For more information on the IFSO Scheme, visit their website www.ifso.nz
 
Freephone 0800 888 202
Telephone 04 499 7612
Email info@ifso.nz
Post Insurance & Financial Services Ombudsman Scheme
PO Box 10-845
Wellington 6143
New Zealand


 
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